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KENZINA accepts payment by Dankort/VISA-Dankort, Master Card and other common types of credit or debit cards. The transaction will not be completed until your order leaves our stock. KENZINA encrypts your account information in alignment with the SSL (Secure SocketLayer) protocol. Which means that others will not be able to read your card number and other information during the PBS transaction.
All KENZINA
shipment is provided by PostNord, UPS or GLS. We ship your orders as either
letters or packages, depending on the size, weight, value and more. Your
shipment payment is normally a flat rate of 60 DKK in Denmark or 10 euros in
Europe. If your order is shipped as a package, you will receive a ‘Track and
Trace’ number, which enables you to keep track of your package from the post
office to the delivery address. This is a PostNord service.
We process all orders as quickly as possible. Orders completed on a Friday
after 12 noon will be sent the following weekday.
KENZINA shipments are executed in collaboration with PostNord, UPS or GLS. A pre-requisite for timely delivery is PostNord’s compliance with the day-to-day delivery agreement. Delays can occur within PostNord which will affect the delivery time for your KENZINA order. KENZINA cannot be held responsible for PostNord delays.
KENZINA’s
return policy allows you to return orders within 14 days, counting the day of
receival. If you regret a purchase all you have to do is return the product in
the same condition as you received it. When the product is received and
approved by us, your money is refunded (incl. postal charge and expedition) and
placed in your account within a few working days. Return expenditures are
not held by KENZINA.
If you want
to return your product, please send it to the following address:
Kenzina ApS
Trørødvej 8
2950 Vedbæk
Denmark
KENZINA provides a 2-year warranty in compliance with the Danish Sales of Goods Act, comprising manufacturing and material defects through normal use. The warranty does not cover defects, damages or wear and tear caused directly or indirectly as a result of misuse, misconduct, violence or unauthorized interference. Complaints about deficiencies detected through normal use of the product should be directed to KENZINA within 5 days past delivery. The products can subsequently be returned for repairing, exchange etc.
In case of agreements of discounted, returned or prepaid items that are cancelled prior to shipping, a full or partly reimbursement of the sale price will take place. The reimbursement usually happens through a bank transaction, and KENZINA therefore needs your non-sensitive bank account information. Since these are non-sensitive these can be sent by email or through other traditional forms of correspondence.
KENZINA cannot guarantee that the website is always running and working flawlessly.
If you have any further questions or inquiries, please do not hesitate to contact us. You can write to us by filling out a contact form on the website, or you can call us on +45 22 82 41 72. The phone is open every weekday from 10-15.